Shipping & Returns Policy
Last updated: 12 October 2026
Order enquiries and service area
SUNROVA currently accepts product and wholesale enquiries by phone, WhatsApp and quote form. Enquiries are welcome from across India, but delivery to a particular PIN code, order quantity, dispatch timeline, transport method and charges must be confirmed before an order is accepted. An enquiry alone does not confirm dispatch or delivery.
Shipping charges and estimated delivery
Shipping charges and estimated timelines depend on the destination, quantity, transport availability and order terms. We will confirm the applicable charges and estimated timeline during quotation, before you agree to the order. Do not assume shipping is free or that a specific delivery date is guaranteed unless confirmed in writing.
Damaged, leaking or incorrect goods
If your order arrives damaged, leaking or incorrect, contact us as soon as reasonably possible at [email protected] or +91 99337 97973. Please keep the outer packaging and product, and share the order/quotation reference and clear photographs where possible. We will review the report and communicate the next steps.
Returns, replacements and refunds
Because edible oil is a food product, returns of opened or used products may be restricted for food-safety reasons. If a product is defective, damaged in transit or supplied incorrectly, contact us for review. Any replacement, return or refund will depend on the facts, the agreed order terms and applicable law. We will not use this policy to limit any consumer right that cannot lawfully be excluded.
Please contact us before sending any goods back. Do not dispatch a return without receiving return instructions from us. Where a return or refund is approved, the process and timing will be communicated directly.
Contact
For shipping questions or a product complaint, email [email protected] or call +91 99337 97973.
This policy reflects our current enquiry-based ordering process and will be updated if online checkout or other delivery arrangements are introduced.